Terms and Conditions

Effective Date: [DATE — TO BE CONFIRMED]
Last Updated: [DATE — TO BE CONFIRMED]

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of the Breatheazy website at [WEBSITE URL] (“Website”) and your purchase of products from Hi-Tech Healthcare (“Company”, “we”, “us”, “our”). The Breatheazy Portable Nebulizer is sold under the brand name “Breatheazy”.

By accessing the Website, placing an order, or purchasing a product, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or purchase our products.

These Terms constitute a legally binding agreement under the Information Technology Act, 2000 and the Consumer Protection Act, 2019.

2. About Hi-Tech Healthcare

Business Name	Hi-Tech Healthcare
Registered Address	[REGISTERED ADDRESS — TO BE CONFIRMED]
GST Number	[GSTIN — TO BE CONFIRMED]
Customer Support Email	[SUPPORT EMAIL — TO BE CONFIRMED]
Customer Support Phone	[PHONE — TO BE CONFIRMED]
Support Hours	[HOURS — TO BE CONFIRMED, e.g. Mon–Sat, 9 AM to 6 PM IST]

3. Products — Medical Device Disclaimer

The Breatheazy Portable Nebulizer is a Class A medical device used for administering nebulised medications. It is not a substitute for professional medical advice, diagnosis, or treatment.

⚠ Important: Always consult a qualified healthcare professional before using the Breatheazy Nebulizer, especially if you are using it for a child, an elderly person, or a person with a serious respiratory condition. Use only medications prescribed by your doctor.

• The nebulizer is sold as an over-the-counter (OTC) device and is for general consumer use.
• Hi-Tech Healthcare makes no medical claims beyond those approved by the relevant regulatory authority.
• Product specifications, images, and descriptions on the Website are for informational purposes and may change without notice.
• [CONFIRM REGULATORY STATUS — e.g., whether the device has CDSCO approval/registration]

4. Eligibility and Account

• You must be at least 18 years of age to place an order on this Website.
• If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, complete, and current information when placing an order.

5. Pricing and Payment

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST.
• Prices are subject to change without notice. The price charged will be the price displayed at the time of order placement.
• We accept payment via UPI, credit/debit cards, net banking, and digital wallets through our payment partner Razorpay.
• Cash on Delivery (COD) may be available in select areas. [CONFIRM IF COD IS OFFERED]
• Your payment is processed securely by Razorpay. We do not store your card or bank account details.
• In the event of a failed payment where your account is debited, the amount will be refunded to your original payment method within 5–7 business days. Contact us if you do not receive the refund.

6. Order Acceptance and Cancellation

• Placing an order constitutes an offer to purchase. Your order is accepted only when you receive an order confirmation email from us.
• We reserve the right to cancel or refuse any order at our discretion, including due to product unavailability, pricing errors, or suspected fraud.
• Customer cancellations: Orders may be cancelled before dispatch. Once dispatched, cancellation is not possible. Please contact us at [SUPPORT EMAIL] immediately if you wish to cancel.
• If we cancel your order, a full refund will be issued to your original payment method within 5–7 business days.

7. Shipping and Delivery

Please refer to our Shipping Policy for full details on delivery timelines, areas served, and shipping charges.

• We ship across India via our logistics partner Shiprocket and their courier network.
• Estimated delivery time is 3–7 business days from dispatch. Delivery timelines are estimates and are not guaranteed.
• Risk of loss and title for products passes to you upon delivery.
• We are not responsible for delays caused by natural disasters, strikes, or other circumstances beyond our control.

8. Returns and Refunds

Please refer to our Return & Refund Policy for full details on our return process, eligibility conditions, and refund timelines.

9. Warranty

• The Breatheazy Portable Nebulizer comes with a [WARRANTY PERIOD — TO BE CONFIRMED, e.g., 1 year] manufacturer’s warranty against defects in materials and workmanship under normal use.
• The warranty does not cover damage caused by misuse, accidents, unauthorised modifications, or use of incompatible accessories.
• To make a warranty claim, contact us at [SUPPORT EMAIL] with your order number and a description of the defect.
• [CONFIRM FULL WARRANTY TERMS WITH CLIENT]

10. Intellectual Property

• All content on this Website — including text, images, logos, graphics, and software — is the property of Hi-Tech Healthcare or its licensors and is protected by Indian copyright law.
• You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• Hi-Tech Healthcare’s total liability to you for any claim arising from your purchase or use of our products shall not exceed the price you paid for the product giving rise to the claim.
• We are not liable for indirect, consequential, incidental, or punitive damages.
• Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud.
• The Consumer Protection Act, 2019 and other applicable Indian consumer protection laws are not affected by these limitations.

12. Governing Law and Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of India.
• Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts at [JURISDICTION — TO BE CONFIRMED, e.g., Kochi, Kerala].
• Before initiating legal proceedings, you agree to first attempt to resolve any dispute amicably by contacting our customer support.
• Consumer disputes may also be raised with the District Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.

13. Consumer Protection (E-Commerce) Rules, 2020

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we confirm:

• All prices displayed include applicable taxes.
• Product descriptions are accurate to the best of our knowledge.
• We do not engage in unfair trade practices.
• Grievances may be raised with our Grievance Officer (see Privacy Policy) or with the National Consumer Helpline at 1800-11-4000.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Website after such changes constitutes acceptance of the new Terms.

15. Contact Us

For questions about these Terms, contact us at [SUPPORT EMAIL — TO BE CONFIRMED].