Return & Refund Policy

Effective Date: [DATE — TO BE CONFIRMED]
Last Updated: [DATE — TO BE CONFIRMED]

1. Overview

Hi-Tech Healthcare (“we”, “us”) wants you to be completely satisfied with your Breatheazy Portable Nebulizer purchase. If you are not satisfied, this policy explains how you may return the product and receive a refund.

This policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Return Window

You may request a return within [X DAYS — TO BE CONFIRMED, e.g., 7 days] of the delivery date.

⚠ Important — Medical Device Hygiene: Due to health and safety regulations, the Breatheazy Nebulizer can only be accepted for return if the sealed packaging is completely unopened and undamaged. Once the hygiene seal is broken, the device cannot be resold and we are unable to accept a return.

3. Eligible Reasons for Return

We accept returns for the following reasons:

• Defective product: The device is damaged, non-functional, or has a manufacturing defect on arrival (Dead on Arrival / DOA).
• Wrong product sent: You received a product different from what you ordered.
• Damaged in transit: The product arrived with visible transit damage (please photograph the packaging and device immediately upon delivery).
• Sealed, unopened product: The product is in its original, factory-sealed condition and has not been used. [CONFIRM IF THIS IS ACCEPTED]

Returns are not accepted for:

• Products with broken hygiene seals (opened packages)
• Products showing signs of use, wear, or physical damage caused by the customer
• Products returned outside the return window
• Accessories or consumables (nebulizer masks, tubing, medication cups) — [CONFIRM]

4. How to Initiate a Return

1. Contact us at [SUPPORT EMAIL — TO BE CONFIRMED] or [PHONE — TO BE CONFIRMED] within the return window.
2. Provide your order number, the reason for the return, and photographs of the product and packaging if the return is due to damage or defect.
3. We will review your request and respond within [X business days — e.g., 2 business days — TO BE CONFIRMED].
4. If your return is approved, we will arrange for a reverse pickup from your delivery address. [CONFIRM — WILL COMPANY ARRANGE PICKUP OR CUSTOMER SHIPS BACK?]
5. Do not send back the product without our prior approval, as we may not be able to process unapproved returns.

5. Return Shipping

• Defective / wrong product / transit damage: Return shipping is arranged and paid for by Hi-Tech Healthcare.
• Change of mind (unopened): [CONFIRM WHETHER RETURN SHIPPING IS PAID BY CUSTOMER OR COMPANY]

6. Refund Process

Once we receive the returned product and verify it meets our return conditions:

• We will process your refund within [X business days — e.g., 5–7 business days — TO BE CONFIRMED] of receiving the item.
• Refunds are issued to the original payment method used at checkout:
  • UPI payments: Refunded to the originating UPI account
  • Credit/debit card: Refunded to the card (bank processing time: 5–10 business days)
  • Net banking: Refunded to the bank account
  • Digital wallet: Refunded to the wallet
• Shipping charges are [refundable/non-refundable — TO BE CONFIRMED] in cases of change-of-mind returns. Shipping charges are fully refunded if the return is due to our error.

7. Exchanges

[CONFIRM WHETHER EXCHANGES ARE OFFERED. Since this is a single SKU product, exchanges may only apply in defective/wrong-product scenarios.]

If you received a defective or incorrect product and a replacement is available, we can arrange an exchange instead of a refund. Please contact us to discuss your options.

8. Warranty Claims

Defects that appear after the return window but within the warranty period are covered under our product warranty. Please refer to Section 9 (Warranty) of our Terms and Conditions for warranty claim procedures.

9. Contact Us

To initiate a return or for any queries about this policy:

Email	[SUPPORT EMAIL — TO BE CONFIRMED]
Phone	[PHONE — TO BE CONFIRMED]
Hours	[HOURS — TO BE CONFIRMED]