This Shipping Policy is a template. Delivery timelines, shipping charges, and available pin codes depend on the Shiprocket configuration which has not yet been finalised. This content must be confirmed and updated before the website goes live.
Effective Date: [DATE — TO BE CONFIRMED]
Last Updated: [DATE — TO BE CONFIRMED]
1. Shipping Areas
We ship the Breatheazy Portable Nebulizer to all serviceable pin codes across India through our logistics partner Shiprocket and their courier network.
Delivery availability at your specific pin code is confirmed at checkout. If your pin code is currently unserviceable, you will be notified before completing your order.
[CONFIRM — ARE THERE ANY STATES OR REGIONS EXCLUDED?]
2. Processing Time
- Orders placed before [CUTOFF TIME — e.g., 2:00 PM IST — TO BE CONFIRMED] on a business day are processed the same day.
- Orders placed after the cutoff or on weekends and public holidays are processed the next business day.
- Business days are Monday through Saturday, excluding Indian public holidays.
3. Estimated Delivery Time
| Location Type | Estimated Delivery (from dispatch) |
|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad) | 2–4 business days |
| Tier 2 and Tier 3 cities | 4–6 business days |
| Remote and rural areas | 5–8 business days |
ⓘ These are estimated delivery timelines. Actual delivery may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances. Hi-Tech Healthcare is not liable for delays beyond our control.
4. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| Above ₹[AMOUNT — TO BE CONFIRMED, e.g., ₹499] | FREE |
| Below ₹[AMOUNT] | ₹[AMOUNT — TO BE CONFIRMED] |
[CONFIRM FREE SHIPPING THRESHOLD AND STANDARD SHIPPING CHARGE WITH CLIENT]
5. Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation by email and SMS containing a tracking number.
- You can track your shipment on the courier company’s website using the tracking number provided.
- Tracking information may take up to 24 hours to update after dispatch.
6. Delivery Attempts
- Our courier partner will make [X — TO BE CONFIRMED, e.g., 3] delivery attempts.
- If delivery is unsuccessful after all attempts, the shipment will be returned to us. Please ensure someone is available at the delivery address or provide a neighbour/alternate contact.
- If your shipment is returned due to failed delivery attempts or incorrect address, re-shipping charges will apply.
7. Incorrect or Incomplete Address
Please ensure your delivery address (including pincode) is complete and accurate at checkout. Hi-Tech Healthcare is not responsible for delays or failed deliveries caused by incorrect address information provided by the customer.
If you notice an error in your address immediately after placing the order, contact us at [SUPPORT EMAIL — TO BE CONFIRMED] before the order is dispatched.
8. Damaged or Lost Shipment
- Damaged on delivery: If the package appears damaged upon delivery, please photograph it before opening and contact us at [SUPPORT EMAIL] within [X — TO BE CONFIRMED, e.g., 24 hours] of receipt. We will file a claim with the courier and arrange a replacement or refund.
- Lost in transit: If your shipment is marked as delivered but you have not received it, contact us within [X — TO BE CONFIRMED, e.g., 48 hours]. We will investigate with the courier and resolve the issue.
9. GST on Shipping
Shipping charges, if applicable, are subject to GST as per the applicable rate. The GST component of shipping charges will be shown on your invoice.
10. Contact Us
For shipping-related queries:
| [SUPPORT EMAIL — TO BE CONFIRMED] | |
| Phone | [PHONE — TO BE CONFIRMED] |
| Hours | [HOURS — TO BE CONFIRMED] |